The four pillars of the MYRTE method
Four principles that guide every engagement.
Les Racines
Roots — understand before acting.
Every recommendation starts from observed reality: how the property actually runs, its constraints and its history.
La Transmission
Transmission — help managers, teams and the guest experience grow.
Findings are shared and explained so managers can own them and bring them to life.
Le Soin
Care — demanding, and human.
Observing without judging, respecting everyone's work, while staying precise about what needs to improve.
L'Héritage
Legacy — change that lasts.
What matters is what remains after the engagement: embedded practices and shared reference points.
Field methodology
From real-world observation to actionable recommendations.
Immersion
Experience the property as guests do, unfiltered.
Observation
Look at what actually happens, front and back of house.
Analysis
Link findings to their causes: practices, organisation, product.
Prioritisation
Separate the essential from the incidental, the urgent from the important.
Action
Turn priorities into decisions and an action plan.
Three lenses of analysis
Guest experience
What the guest actually experiences.
Operational performance
The teams, behaviours, organisation and execution behind the guest experience.
Physical hotel experience
The condition, cleanliness, functionality and comfort of the physical environment.
The deliverable — RPO
Operational Performance Report
The RPO (Rapport de Performance Opérationnelle) is a decision-support tool. It turns field observations into strengths, frictions, opportunities and action priorities, in a format built for management. A structured digital field tool may support data collection; it serves the analysis, never replaces it.
A diagnostic creates value when it supports better decisions.
Let's talk about your property.
Every property has its own challenges. A first conversation helps us understand yours and identify the most relevant support.